Step 3: Meet Them on Campus.
– When meeting them, be friendly! Have your google sheets pulled up before you meet them, so it’s ready to go during the exchange. When you meet them, check to be sure they have all of the books specified in google sheets. If they are missing one, mark it down and place a note by the customer in your Sheets.
– IMPORTANT: You will need to check the condition of each book during the exchange, and update your Google Sheets accordingly. Here are the different types of conditions. You’ll need to know how to mark these.
NEW: If the book is brand new and still in the shrink wrap, then it fits the ‘New’ category.
LIKE-NEW: If the book looks almost brand new, with no markings/ highlighting or tears, it fits the ‘Like-New’ category.
VERY-GOOD: If there are minor dings or scrapes, but still free of highlighting, this fits the category of ‘Very-Good.’
GOOD: If there is a little highlighting, marks, or a good amount of wear and tear, it’s in the “Good” category.
UNACCEPTABLE: If the book is very beat up with excessive amounts of highlighting, this fits the “Unacceptable” category. We do not take these.
The general rule is to typically use “Very-Good” if the book looks good but you aren’t sure if it’s ‘Like-New.’ If it’s exceptional, you’ll know because it will look almost brand new. We do not take books that are in the “Unacceptable” category. Excessive highlighting keeps us from being able to sell to our supplier. Anything over 1/4 of the book being highlighted constitutes an unacceptable rating.
Be sure to span through all of the pages of each book, and give everything a good look-over. Get a confident feel of the condition of the book.
What to do if the book doesn’t meet condition standards: Politely tell them that unfortunately, we won’t be able to take this book because of it’s poor condition. We can still buy all of the others, but we’ll have to leave this one out.
Hand them back the book, and mark it in your google sheets as ‘unacceptable.’ That will tell us that we did not take the book. We will get to how to mark the google sheets in greater detail here in a second, so stay tuned.
– Next, have them sign the receipt
– Then let them know that they will receive their money through Dwolla, which comes through a link in a text message. So go ahead and prepare them for what to expect in terms of payment. They should see a text message within an hour of the exchange, and if there are any complications, have them text you. In which case, you’ll text our main line to inquire about the complication.