Campus Runner Training



First off:

Welcome to the Scholarlyy team! You’ve just joined an awesome team of young professionals and college students from around the country. We wanted to give you some very basic training on how and what your job will look like as a campus runner with Scholarlyy.

The steps to being awesome and getting paid


Working as a Campus Runner is a pretty cool gig. Essentially, you set most of your own hours and work for yourself. There’s no messing with managers, breaks, or crap like that. Thank goodness.
As a campus runner, you have a responsibility to represent the Scholarlyy brand. What exactly does that mean? Well, it means to be very friendly, energetic, professional while on the job. You’ll be meeting with students on your campus, so treat them the same way you’d want to be treated if the roles were reversed!
So how exactly does our system work? How will you get paid? How much will you get paid? What does the job actually look like? Great questions and we’re glad you asked :). Let’s dive into some of these shall we?

 

Step 1: Receive a Text Message for Each Deal.

– Before you can pick up books, you have to know who and when you’re meeting! So for each deal, a text message will come from Scholarlyy with the user’s contact info and a list of the books you are to be picking up from them.
All of this will be pre-loaded into your google spreadsheet, where you will be able to track all of your exchanges. Green highlighted cells mean it’s a completed deal, and no highlight means you have yet to complete the deal. We’ll get with you individually about this part.
But in the meantime, go ahead and download the Google Spreadsheets App. You’ll need a google account if you don’t already have one. from your app store!
 

Step 2: Text Your Customer.

– It’s your responsibility to figure out a time and place to meet your customer. So text the user to find a time and place that makes sense for both of you. The rule of thumb here is to let the customer choose where and when they’d like to meet. After all, we’re here to make it as convenient for them as possible. However, be sure it is in a popular area on campus between the hours of 8am-6pm.
Now, we say to always let them choose the location and time, but it’s not a bad idea to suggest a location and time before they do. They may agree, they may not. But chances are, the exchange can happen in a place and at a time that’s best for you! Also, you can try to schedule all of your pickups around a 1-2 hour period at the same location, and collect all the books at once. Just remember that you’ll need to carry all of the books away with you when you leave, so don’t collect too many at once :).
Here is an example of what a text message to a customer would look like:

“Hey Emily, this is Courtney, your campus runner with Scholaryy. I will be picking up your books from you! Where would you like to meet and what time would work best for you? I’ll be at the student center at 10am on Tuesday if that would work for you?”

 

Step 3: Meet Them on Campus.

– When meeting them, be friendly! Have your google sheets pulled up before you meet them, so it’s ready to go during the exchange. When you meet them, check to be sure they have all of the books specified in google sheets. If they are missing one, mark it down and place a note by the customer in your Sheets.
– IMPORTANT: You will need to check the condition of each book during the exchange, and update your Google Sheets accordingly. Here are the different types of conditions. You’ll need to know how to mark these.
NEW: If the book is brand new and still in the shrink wrap, then it fits the ‘New’ category.
LIKE-NEW: If the book looks almost brand new, with no markings/ highlighting or tears, it fits the ‘Like-New’ category.
VERY-GOOD: If there are minor dings or scrapes, but still free of highlighting, this fits the category of ‘Very-Good.’
GOOD: If there is a little highlighting, marks, or a good amount of wear and tear, it’s in the “Good” category.
UNACCEPTABLE: If the book is very beat up with excessive amounts of highlighting, this fits the “Unacceptable” category. We do not take these.
The general rule is to typically use “Very-Good” if the book looks good but you aren’t sure if it’s ‘Like-New.’ If it’s exceptional, you’ll know because it will look almost brand new. We do not take books that are in the “Unacceptable” category. Excessive highlighting keeps us from being able to sell to our supplier. Anything over 1/4 of the book being highlighted constitutes an unacceptable rating.
Be sure to span through all of the pages of each book, and give everything a good look-over. Get a confident feel of the condition of the book.
What to do if the book doesn’t meet condition standards: Politely tell them that unfortunately, we won’t be able to take this book because of it’s poor condition. We can still buy all of the others, but we’ll have to leave this one out.
Hand them back the book, and mark it in your google sheets as ‘unacceptable.’ That will tell us that we did not take the book. We will get to how to mark the google sheets in greater detail here in a second, so stay tuned.
Next, have them sign the receipt
 Then let them know that they will receive their money through Dwolla, which comes through a link in a text message. So go ahead and prepare them for what to expect in terms of payment. They should see a text message within an hour of the exchange, and if there are any complications, have them text you. In which case, you’ll text our main line to inquire about the complication.

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Step 4: Text Scholarlyy to Confirm The Exchange.

– In order for you to be paid, we need to know that you’ve completed the deal! So you’ll be required to text Scholarlyy to notify us that the exchange has been made. Type the users ID number, followed by “- completed.”
Ex: “ID 5395 – completed”

Step 5: Get Paid!

Once we’ve received the text message that you’ve completed a deal, we’ll add it to your total amount. At the end of each week, we will pay you through Dwolla.
– You’ll be paid $5 per pickup that you do, and $10/hr for non-pickup related work. We will contact you directly for any work outside of the general pickups!
You may be wondering, “Well, what do I do with the books that I’ve just picked up?” Hang on to them until the end of the week, and then give them to your Campus CEO. They will contact you personally regarding this!